Privacy Policy
Last updated: August 2026
1. Scope
This Privacy Policy explains how Groundwork, Inc. collects, uses, and protects personal information in connection with the Groundwork website and the Service. It covers Groundwork's own visitors and account contacts. It does not govern Customer Data submitted into the Service by a customer's own users. That is governed by the applicable Data Processing Addendum and the customer's own privacy practices, since Groundwork acts as a processor for that data.
2. Information We Collect
- Account and contact information: name, work email, company, role, provided at signup or during a sales conversation.
- Usage data: pages visited, features used, device/browser type, collected via first-party analytics and product telemetry.
- Communications: support tickets, sales correspondence, and content of messages sent to us.
- Billing information: processed by our payment provider; Groundwork does not store full card numbers.
3. How We Use Information
- To operate, secure, and improve the Service and website.
- To respond to inquiries and provide support.
- To send product updates, billing notices, and, where permitted, marketing communications, with an opt-out available at any time.
- To comply with legal obligations and enforce our agreements.
4. Sharing
We share personal information with service providers who process it on our behalf (hosting, analytics, email delivery, payment processing; see the Subprocessors list), and as required by law. We do not sell personal information.
5. Data Retention
We retain personal information for as long as needed for the purposes above, or as required by law, then delete or anonymize it.
6. Your Rights
Depending on your location, you may have rights to access, correct, delete, or port your personal information, and to object to certain processing. Contact privacy@groundworkai.io to exercise these rights.
7. Security
We apply administrative, technical, and physical safeguards appropriate to the sensitivity of the information involved. See the Security page for detail.
8. International Transfers
Where personal information is transferred across borders, we use appropriate safeguards recognized under applicable data protection law.
9. Changes
We may update this Policy from time to time; material changes will be posted here with an updated effective date.